Last updated: 15/01/2026
Introduction
Prisma Soft respects your privacy and processes personal information in line with applicable data protection laws, including the GDPR where relevant. This policy explains when we collect data, the lawful bases that permit that processing, and the safeguards we apply throughout the data lifecycle. It also outlines the rights available to you and the ways in which you can reach our team for clarification.
Data Collection
We collect personal details that you choose to share with us through our contact form, discovery calls, events, or while receiving our services, such as identification data, professional information, project documentation, and the content of your communications. We may generate additional technical data when you browse our website, including IP address, device information, usage logs, and cookie identifiers captured via analytics or preference tools. We only request data that is relevant, adequate, and limited to what is necessary for the purposes described in this policy.
Data Usage
Your information enables us to respond to enquiries, prepare proposals, deliver and monitor our digital solutions, and provide tailored updates about Prisma Soft when you opt in. We also process data to improve platform performance, conduct aggregated analytics, meet legal or regulatory obligations, and prevent fraud or misuse of our services. Any marketing communication is based on your explicit consent, which you can withdraw at any time without affecting the lawfulness of prior processing.
Data Protection
We apply layered security controls, including encrypted transmission, restricted role-based access, monitored infrastructure, and regular vulnerability assessments. Our team receives confidentiality training, and we choose service providers that comply with recognised security and privacy standards. Where data transfers occur outside your jurisdiction, we implement contractual safeguards and assess the adequacy of the recipient's data protection framework.
Cookies
We rely on essential cookies to operate the site, functional cookies to remember your preferences, and analytics cookies to understand how visitors engage with our pages. You can adjust cookie settings within your browser or via any consent banner we display; disabling certain cookies may affect performance but essential features will remain available. Additional information about specific cookies and their retention periods is provided in our cookie notice when applicable.
Your Rights
Depending on your location, you may have rights to access, rectify, delete, or restrict the processing of your personal data, as well as to portability or to object to certain uses. You also have the right to withdraw consent for marketing and to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns. We will respond to verified requests promptly and within the timescales required by law.
Contact
To exercise your privacy rights or raise a question about this policy, contact Prisma Soft through our secure contact form or WhatsApp channel, indicating the nature of your request. We may ask for additional information to verify your identity before acting on sensitive requests, and we will keep a record of our correspondence for compliance purposes.